Coffee Break Series

Take a quick break from your day and listen to short interviews with experts on issues important to the creditor's rights industry. If you or your company is interested in doing a Coffee Break Series episode, please contact us at membership@creditorsbar.org. 

Production Management Best Practices with Provana's Aby Punnoose

In this Coffee Break, NCBA’s Nathan Willner chats with Aby Punnoose, Director at Provana, about the best practices in production management. Aby shares his insights on managing fluctuating volumes, optimizing teams for consistent delivery, and ensuring quality controls. Key topics include effective production planning, cross-training, resource optimization, and leveraging technology for workflow management. Discover how Provana’s innovative solutions can streamline production processes and boost efficiency.

Credit Card Charge-Offs and Delinquencies Hit 13-Year High with ProVest's Joel Rosenthal

Joel Rosenthal, ProVest’s VP of Credit Collections Business Development & Client Relations, discusses the recent surge in credit card charge-offs to 4.65% and delinquencies holding steady at 3.11%, both hitting 13-year highs according to the Federal Reserve’s Q3 report. Joel provides insights into these trends and their broader implications, including financial stress on younger and lower-income households.

Revolutionizing Debt Collection with AI with Provana's Sreenivas Gudavalli and Sameer Tikoo

This Coffee Break features Sreenivas Gudavalli, Provana’s Senior VP & CTO, and Sameer Tikoo, Provana’s Director of AI/ML discussing AI in debt collection. Sreeni, with over 30 years of IT experience, and Sameer, an expert in AI-driven transformation, discuss how AI can tackle key challenges in the debt collection industry. They delve into the benefits of AI, such as automating manual processes, enhancing data accuracy, and improving compliance. They also cover the transformative potential of AI in debt recovery, offering insights into leveraging technologies like RPA, OCR, and GenAI to boost efficiency and productivity.

Business Process Outsourcing (BPO) and Business Process Management (BPM) with Provana's Brandon Speaks

In this Coffee Break, Provana’s Senior VP, Brandon Speaks, discusses the distinction between Business Process Outsourcing (BPO) and Business Process Management (BPM), emphasizing an outcome-driven approach that prioritizes performance metrics over staffing levels. Speaks highlights how Provana’s unique blend of technology and human solutions, including call analytics and automated processes, optimizes workflows and enhances productivity while ensuring quality control. He also underscores the importance of maximizing top-line opportunities, demonstrating how even small improvements in efficiency can lead to significant financial gains for firms.

"NCBA Goes Back to Law School": Engaging Future Legal Minds

In this special Coffee Break episode, esteemed NCBA members, David Weimer, Joy Jackson, and Sarena Gaylor share their recent outreach experiences at Loyola New Orleans College of Law and Tulane Law School, focusing on the importance of mentorship and professional engagement in the field of creditors rights law.

Episode highlights include:

  • The Importance of Engagement with Law Students
  • Shaping Career Paths and Aspirations
  • Unique Perspectives and Mutual Benefits

Join us for an enlightening discussion that underscores the value of mentorship and professional engagement in shaping the future of the creditors rights legal profession.

Back to Law School Initiative with Chip Bergstrom

In this episode, Chip Bergstrom of Evergreen Communications shares his expertise on evaluating the effectiveness of the "NCBA Goes Back To Law School” initiative from an agency and marketer perspective. He discusses brand positioning, outreach, and offers strategic recommendations to enhance visibility and engagement among law students and potential NCBA law firm employers in the creditors rights field. Additionally, Chip provides valuable insights on leveraging digital and social media platforms to create a compelling narrative around the initiative and its benefits for law students.

Don’t miss this opportunity to gain practical tips and innovative ideas to elevate outreach efforts!

State Lobbying and Advocacy with Doug Bell

It takes a team! In this Coffee Break, attorney, and Florida lobbyist, Doug Bell of Metz, Husband & Daughton, P.A., discusses the unique advantages that state lobbyists bring to associations’ in-house government relations teams and strategy, as well as how effective advocacy is a collaborative effort that takes a teamwork approach.

Court Rules Committee Advocacy with Alison Walters

In this Coffee Break, attorney, industry leader, and immediate past Chair of the Florida Bar Small Claims Rules Committee, Alison Walters, discusses the importance of court rules committee advocacy. Discover the critical role these committees play in shaping fair and effective policies and procedures and why creditors’ rights attorneys and state creditors’ bar associations must have a seat at the table.

Skip Tracing with ProVest's Joel Rosenthal

During this Coffee Break, Joel Rosenthal, ProVest's Vice President, Head of Credit Collections Business Development & Client Relations sits down with Nathan Willner to delve into the fascinating world of skip tracing. Listen as Joel shares strategic insights on how timing impacts private process service rates and contributes to a healthier bottom line. Don’t miss this informative and engaging “cup of coffee”!

Blitt and Gaines, P.C.'s Barb Nilsen & TransUnion’s Wendy Weinhardt

Take a Coffee Break with Barb Nilsen, Blitt and Gaines, P.C., and Wendy Weinhardt, TransUnion, discussing email communications and TransUnion's cutting-edge solutions to help identify and engage consumers.

Weltman, Weinberg & Reis Co.'s Charles “Chuck” Pona & TransUnion’s Wendy Weinhardt

Join another episode of NCBA’s Coffee Break as Chuck Pona and Wendy Weinhardt discuss the importance of consumer-creditor communications. In addition to hearing about the significance of effective consumer communication in the debt collection industry, our guests share insights on how TransUnion’s new tools enhance transparency and facilitate debt collection resolutions and settlements. Learn from Chuck’s extensive experience on how he utilizes TransUnion’s innovations to help foster better outcomes for his firm, clients, and consumers. 

Part 2: National Foundation for Credit Counseling's Matt Ribe

Tune in as we delve deeper into the credit counseling industry with NFCC's General Counsel, Matt Ribe. Learn what’s on the horizon and the challenges legitimate credit counselors face dealing with technology, data security, and changing consumer needs. Highlights include debt settlement, CCCS oversight, state licensing, compliance and how non-profit CCCS companies adapt to digital platforms, innovative services, and financial literacy.

Part 1: National Foundation for Credit Counseling's Matt Ribe

Take a Coffee Break with Matt Ribe of the National Foundation for Credit Counseling (NFCC). As the General Counsel, Matt wears many hats, from navigating complex legal strategies to fostering strong relationships with government entities. Listen to the first cup of coffee with Matt as we dive into his fascinating journey of how he came to be there and learn more about the critical work he does for NFCC.

FED Q3 Bankcard Data Indicates Higher Charge-Offs Continuing

Take a Coffee Break with Joel Rosenthal, ProVest's Vice President, Head of Credit Collections Business Development & Client Relations, discussing the current state of the industry and future indicators.

JST's Kurt Baese

JST’s Kurt Baese joins NCBA’s Coffee Break to discuss what’s new at JST and how firms large and small are facing challenges.

TransUnion's Jenna Munoz & Wendy Weinhardt

TransUnion's Jenna Munoz and Wendy Weinhardt discuss the important role email communications plays in the debt collection industry and what firms should be focused on.

KnovaOne's Neeraj Mendiratta

KnovaOne's Founder and Principle, Neeraj Mendiratta, discusses employee appreciation and data security with NCBA’s Government Affairs Officer, Nathan Willner.

Maryland Delegate Jon S. Cardin

Maryland Delegate Jon S. Cardin, attorney and Chair of the Maryland Judiciary Committee's Civil Law & Procedure subcommittee, stops by for a Coffee Break chat with NCBA’s Government Affairs Officer, Nathan Willner.

Maryland Attorney and Delegate Dalya Attar

Maryland Attorney and Delegate Dalya Attar checks in with NCBA’s Government Affairs Officer, Nathan Willner, for a Coffee Break chat on “What is it like to be a lawyer legislator?”.

Private Process, Quality Assurance, and Compliance with ProVest

This 11 minute Coffee Break features NCBA's Nathan Willner interviewing ProVest's Joel Rosenthal.

Data and Cybersecurity with KnovaOne

This 12 minute Coffee Break features NCBA's Nathan Willner interviewing Neeraj Mendiratta, Founder and Principle of KnovaOne.

Data and Cybersecurity with KnovaOne: Part 2

This 12 minute Coffee Break continues the conversation with Neeraj Mendiratta, Founder and Principle of KnovaOne.

Server Process Compliance with ProVest

This 10 minute Coffee Break features NCBA's Nathan Willner interviewing Joey Wilkins, Chief Compliance Officer and In-House Counsel from ProVest.

Educational Materials: