Do Your Vendors Offer Exceptional Customer Service?

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations

In today's tech-heavy world, reaching a person ready and able to assist is rare. While several vendors work in the creditor rights industry, not all are equal. What distinguishes an exceptional vendor is its ability to offer unparalleled customer service, results, and expertise to solve your unique challenges.

As the client, it's important to periodically evaluate vendors on their work for your firm and your critically important customer service experiences.

Is your vendor well-staffed with knowledgeable professionals who promptly answer your inquiries?

Is your vendor an innovator and relentless problem solver, delivering on promises and your expectations?

Are your priorities your vendors priorities?

Do they develop customed value adds or automation to save you internal operating costs or streamline processes?

Does the company understand the client-vendor relationship—that you are the client, and they are the vendor?

If your vendors do not excel at customer service or meet your expectations, don't hesitate to try another vendor. Exceptional customer service-minded vendors are ready to help you achieve even greater success.

For information, please contact Joel Rosenthal at Joel.Rosenthal@provest.us or (561) 312-7602.